Can't install the required myRIO software

[explodingbt]

I have successfully installed my LabVIEW and MyRIO Toolkit. My computer can detect the device, however when I launched the "Getting Started Wizard", an error message appeared: "Ensure that the LabVIEW myRIO Toolkit is properly installed on your computer and try again".

I have checked that the LabVIEW and the MyRIO Toolkit have the same version, which is the 2019 version. I have tried the main solution, which is to manually install the software from the NI MAX. However, after clicking on the "Add/Remove Software" button another error message appeared: "Something went wrong getting the installed and available software".

Is there a fix to this problem?

[Bob_Schor]

As LabVIEW has become more "complex" (and drifting from a "one version per year" to a "continuous update"), installing a myRIO system has become more difficult.  While I found installing a LabVIEW 2019 LabVIEW + myRIO system fairly straight-forward, I completely failed to subsequently install the LabVIEW 2021 version of the LabVIEW + myRIO code, possibly because it wasn't released until LabVIEW 2022 came out.

In the process of trying to install LabVIEW 2021, I did numerous trials of installing LabVIEW 2019 + myRIO 2019, which always worked.  I also took notes, which I can probably condense and post here.

But first, tell me about your system.

• What version of Windows are you running?  [It should be Windows 10, 64-bit].
• What version of LabVIEW are you running?  [It should be LabVIEW 2019 (or 2019 SP1), 32-bit.].  If there are additional LabVIEW versions installed, what are they?  Is the LabVIEW installation a "Base', "Full", "Professional", or "Academic" version?  Do you have a way of activating the LabVIEW 2019 version you will be installing?
• Please open MAX.  Expand the Software entry under My System and provide a screen shot of all of the software listed.  
• Plug in the myRIO.  Expand the Remote Systems and provide a screen shot of the devices detected.  If one is your myRIO, try to expand the Software tab and provide a screen shot of all the software listed.  Also provide a screen shot of the main panel on the right for the myRIO.

Once I see what you have, I'll be better able to suggest a path for you to take.

Bob Schor

[Viktor_A]

Hello Community,

I encountered the same problem. I was able to install software on the myRIO using NI MAX and LV2019 32-bit.
The wizard still doesn't work, but I can deploy a myRIO project, read out the accelerometer, flash LEDs etc.
As a next step I wanted to create a FPGA project, but I get the following error message:

After I click "Continue" the application closes. The project folder gets populated but the lvproj file turns into an empty windows folder as soon as the error message occurs. 

Here is my NI MAX Explorer Screenshot:

 

The warning sign is probably because I haven't set a password yet. I hope, this is the right thread to post my problem.

Kind regards
Viktor

[Bob_Schor]

Your software installation appears to be a (possibly incomplete) mixture of LabVIEW 2019, LabVIEW 2021, and other LabVIEW versions that do not support the myRIO Software Toolkit.

It is difficult enough to attempt to install "by hand" the software to support development on the myRIO (though, paradoxically, knowing "too much", as I did, can totally prevent installation of the 2021 Toolkit ...).  I see "bits and pieces" of multiple versions of LabVIEW, but not everything appears to be present for either a 2019 or 2021 "myRIO Development PC".

I thought MAX would tell me, but apparently it don't show (in Software) whether you have FPGA support.  Can you open NI Package Manager and on the first "page" of installed Modules, see if you have LabVIEW FPGA entries (and note the full description, including Version), the LabVIEW myRIO Toolkit (description + Version), and LabVIEW Real-Time Module (description + Version).

My thought is the "fix" is to completely remove LabVIEW from your PC (I believe there's only one safe way to do this, which I'm happy to explain) and reinstall either a LabVIEW 2019 or LabVIEW 2021 "myRIO" LabVIEW system.  The 2019 installation is easy, the 2021 installation is more difficult.  Once this is done, other versions of LabVIEW can be installed (but without myRIO support).  If you have a "spare PC" (or can spin up a VM), I suggest building "fresh" first before trying to "remove + reinstall" on your existing system.  I'll try to help.

Bob Schor

Based on my own experience and multiple installations of LabVIEW + myRIO systems, 

[Viktor_A]

Thank you for your quick reply!

I was able to create a project with the myRIO FPGA. I created a new project and used Tools -> Real-Time Module -> Project Wizard.

For now I can take my first steps but I can see how it is advisable to use a dedicated (virtual) machine for later RT projects. I do need 23Q3 32-bit for other projects but would like to clean up my system. It would be great if you can link me to the safe way to do this. Here are the screenshots of my installed Software:

MAX shows FPGA and Real-Time support when you expand the explorer entry:

Here's the Screenshot of the Package Manager:

Is there a significant advantage in using 2021 for myRIO instead of 2019?

Kind regards
Viktor

[Bob_Schor]

Hello, Viktor.

The listing from NIPM looks "mostly complete".  The only obvious absence was "LabVIEW FPGA Compilation Tool for Vivado, 2019.1" which you would need to compile your own LabVIEW FPGA code for the myRIO.

I found that installing the myRIO Toolkit for 2021 very tricky (I had to get help from the Developers, who told me the "trick" that I was not following).  At the present time, I'm sticking with the 2019 version of the Toolkit, and hoping that NI keeps supporting it for a few more years.  I strongly suspect that the 2021 version of the Toolkit will be the last one to be released, as NI has announced it will stop selling the myRIO in 2025.

Bob Schor