How to obtain support for DASYLab Software

[CJ_Butler__DASYLab_Pro]

Updated: March 2010

National Instruments provides this forum as a courtesy to its customers. However, this is not the primary method for requesting support and assistance with the DASYLab product. NI does not actively sell the DASYLab software, nor does it actively support it.

Where else can you obtain assitance?

• Your reseller - it's likely that they are familiar with your hardware and can provide help.
• The www.dasylab.com web page has updates, drivers, product information, an extensive list of technical notes.
• Measurement Computing Corporation has product information, product updates, and support information.

We recommend that you contact your reseller first. They know your hardware and software environment, and are most likely to be able to assist you quickly.

You can request help directly from a support engineer by going to the Support section of the www.dasylab.com web page. This is automatically routed based on geography,  to the person best suited to assist you.

If you post a question in this forum, we cannot guarantee a response time.

When requesting support for DASYLab

• DO NOT post your full DASYLab serial number
• Please tell us
  
  • the version of your DASYLab software, 
  • the level of your software (Lite, Basic, Full, Pro)
  • the exact DAQ device by manufacturer and model,
  • your operating system and computer,
  • and, if appropriate, a copy of your worksheet.

[CJ_Butler__DASYLab_Pro]

Updated: March 2015

National Instruments provides this forum as a courtesy to its customers. However, this is not the primary method for requesting support and assistance with the DASYLab product. NI does not actively sell the DASYLab software, nor does it actively support it.

Where else can you obtain assitance?

• Your reseller - it's likely that they are familiar with your hardware and can provide help.
• The www.dasylab.com web page has updates, drivers, product information, an extensive list of technical notes.
• Measurement Computing Corporation has product information, product updates, and support information.
• In Europe, MeasX GmbH & Co Kg sells, supports and enhances the DASYLab software

We recommend that you contact your reseller first. They know your hardware and software environment, and are most likely to be able to assist you quickly.

You can request help directly from a support engineer by going to the Support section of the www.dasylab.com web page. This is automatically routed based on geography,  to the person best suited to assist you.

If you post a question in this forum, we cannot guarantee a response time.

When requesting support for DASYLab

• DO NOT post your full DASYLab serial number
• Please tell us
  
  • the version of your DASYLab software, 
  • the level of your software (Lite, Basic, Full, Pro)
  • the exact DAQ device by manufacturer and model,
  • your operating system and computer,
  • and, if appropriate, a copy of your worksheet.

[CJ_Butler__DASYLab_Pro]

Update July 2016

National Instruments provides this forum as a courtesy to its customers. However, this is not the primary method for requesting support and assistance with the DASYLab product. NI does not actively sell the DASYLab software, nor does it actively support it.

Where else can you obtain assitance?

• Your reseller - it's likely that they are familiar with your hardware and can provide help.
• The www.dasylab.com web page has product information and resources, hosted by Measurement Computing
• The Measurement Computing Knowledge Base has a wide assortment of technical information including examples.
• Measurement Computing Corporation has product information, product updates, and support information.
• In Europe, MeasX GmbH & Co Kg sells, supports and enhances the DASYLab software

 
We recommend that you contact your reseller first. They know your hardware and software environment, and are most likely to be able to assist you quickly.

You can request help directly from a support engineer by going to the Support section of the www.mccdaq.com/support web page. This is routed based on geography,  to the person best suited to assist you.

If you post a question in this forum, we cannot guarantee a response time.

When requesting support for DASYLab

• DO NOT post your full DASYLab serial number
• Please tell us
  
  • the version of your DASYLab software, 
  • the level of your software (Lite, Basic, Full, Pro)
  • the exact DAQ device by manufacturer and model,
  • your operating system and computer,
  • and, if appropriate, a copy of your worksheet.

[CJ_Butler__DASYLab_Pro]

National Instruments provides this forum as a courtesy to its customers. However, this is not the primary method for requesting support and assistance with the DASYLab product. NI does not actively sell the DASYLab software, nor does it actively support it.

Where else can you obtain assitance?

• Your reseller - it's likely that they are familiar with your hardware and can provide help.
• The www.dasylab.com web page has product information and resources, hosted by Measurement Computing
• The Measurement Computing Knowledge Base has a wide assortment of technical information including examples.
• Measurement Computing Corporation has product information, product updates, and support information.
• In Europe, MeasX GmbH & Co Kg sells, supports and enhances the DASYLab software

 
We recommend that you contact your reseller first. They know your hardware and software environment, and are most likely to be able to assist you quickly.

You can request help directly from a support engineer by going to the Support section of the www.mccdaq.com/support web page. This is routed based on geography,  to the person best suited to assist you.

If you post a question in this forum, we cannot guarantee a response time.

When requesting support for DASYLab

• DO NOT post your full DASYLab serial number
• Please tell us
  
  • the version of your DASYLab software, 
  • the level of your software (Lite, Basic, Full, Pro)
  • the exact DAQ device by manufacturer and model,
  • your operating system and computer,
  • and, if appropriate, a copy of your worksheet.