Original Roborio Not Imaging

[AnndroidJosh]

I had two RoboRio (1) that were seemingly "dead" and waiting in a drawer for salvation. I was able to use steps outlined in many forums to get one of them operating and reimaged/updated. I am stalled out on the second however.

I have attempted to start in safe mode but do not get the series of 3 flashes, rather a continuously flashing status light.

From one computer the error "Unable to download image to target" occurs immediately, on another computer this happens after the green status bar gets to about 1/3 of the way.

I need the next level of support to overcome this unrecoverable error.

[mshafer · Accepted solution]

Hi AnndroidJosh,

Thanks for posting on the forums. I'm Matthew with  NI.

The continuous flash means the device is unable read the software and boot. Fortunately, we have a reset process that you can use to reflash the device documented here: https://knowledge.ni.com/KnowledgeArticleDetails?id=kA03q000000kOHkCAM&l=en-US.

Can you try that and post back whether or not you were able to get it to work?

[AnndroidJosh]

The solution you provided was a success! Thank you for that. In the process of examining this particular RoboRio further, I discovered that one of the USB ports is damaged...it is missing the black plastic isolator. I am attaching a photo for your review (the lower USB port).

For now I have just placed an "x" sticker over the top of it to at least cause a pause when a team member desires to hook something up to it. Is there a repair solution available?

[mshafer]

Unfortunately no.

However, you will likely be able to use the unit as is as long as you're not trying to use two USB cameras (or similar).