Is there a proper way to submit documentation feedback?

[Mr._Jim]

Hi folks,

This is my first post on this particular board, so I hope I've come to the right place.

Today I was staring at a particularly confusing documentation page and I wanted to offer some constructive feedback on some of the wording, etc. When I scrolled down to the bottom of the document I was greeted with overwhelming enthusiasm by, "Your Feedback!"

My feedback! Yes, how exciting! Rather than lower myself to troll status and mark a "1", I gave the document a fair "3", but then clicked on "Add Comments"

"Add Comments" redirects the user to "Product Suggestion Center", which offers a menu of NI products. I looked for a "documentation" category, but alas there was none. My topic of necessity was TestStand, so I selected that and was redirected to the Idea Exchange.

Now, I can imagine the volume of sordid nastygrams once produced by "Your Feedback!" comments.  (Your feedback! with an exclamation of rage.)  I can certainly sympathize with the motives for removal of the comment form. 

Nonetheless, is there a new and accepted way to offer civilized documentation feedback?

Thanks all,

Mr. Jim

[RavensFan]

I think this change in the way document feedback is handled happened a couple years ago.

It really needs to be fixed.  A long path that directs someone to the Idea Exchange is just wrong.  Most of the time, feedback to a document isn't something to suggest an improvement to a product, but something to improve that specific documentation page.  It could be incorrect information, a broken link, an unclear statement in the writing.

[Kristi_Martinez · Accepted solution]

Hi Mr._Jim,

Thank you for bringing this to our attention. Our web team is currently evaluating those pages to improve the customer experience.  The best way to give feedback is on the contact us page to ensure the feedback is given to the right team. 

[Mr._Jim]

Hi Kristi, thanks for your response!

That makes perfect sense - I'd forgotten about that form.  Now we know.