Can not remove Unsupported NI Software to install official supported software

[Tgheysens]

Hey,

I am just migrating from an old XP machine to a newer PC and so have to get all hardware and software working on a windows 7, 32bit OS. Everything is working fine except for the NI programs.

I have two GPIB boards from NI that need installing for which I have NI-488.2 2.0 to install. I tried setting all the files into compatibility and administrator mode but it pops up with many errors. Nontheless, when the board was inserted it was installed and recognized correctly, but the problem was that the NI-software for the board was not working to set the channel.

Then I figured out that I need the new software to be installed for windows 7 and I downloaded the oldest version that was compatible with windows 7 to avoid other issues, namely NI-488.2 2.7.3. Before installing this version I uninstalled the old software and drivers and removed the GPIB board.

When I installed this version it came up with the error that  I have to  uninstall the Unsupported NI Software to install official supported software...  and I had to go to the ni.com/info website and enter cleanvista. I tried all the proposed solutions there, even using the cleanvista.exe file but nothing worked. After restarting and trying several times it didn't work and so I made a setuplog as discribed in that blog as well (Please see attached file).

Could you please help me out on this as this machine really needs to run again soon. I don't need much of the software as I just need to be able to set the channel of the GPIB board as I have to install two boards.

Thank you ever so much!

best wishes

Tom

[nyc_(is_out_of_here)]

What two NI boards?

You need to give us the model numbers.

[Tgheysens]

Sorry, I thought I had been thorough but still missed something 🙂

the two boards are two identical PCI GPIB interface boards, that is why I need to be able to set the channel.

Seems like they are two types out there as well, mine date from before 2003...if that helps?

Thanks for helping out!

[nyc_(is_out_of_here)]

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@Tgheysens wrote:

Sorry, I thought I had been thorough but still missed something 🙂

the two boards are two identical PCI GPIB interface boards, that is why I need to be able to set the channel.

Seems like they are two types out there as well, mine date from before 2003...if that helps?

Thanks for helping out!

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You don't set "channels" with PCI GPIB boards.

I have no idea what you mean by that.

 You may be running into the issue that the boards are too old and are no longer supported by the new NI-488.2 drivers.

[Tgheysens]

Hi,

I would tend to agree with that but then why does it not want to install even when the boards are not in there yet?

[nyc_(is_out_of_here)]

I am having a hard time getting a clear picture of what is happening there.

No model numbers given so anything is just pointless conjecture.

[Albert.Geven]

You probably need to remove all National Instrument links in the registry...

But make a backup before you start

[jshaw05]

Hi Everyone, 

I am having an identical problem.  I had a damaged hard drive, so I had to replace it in my machine.  I upgraded to Windows 7 and reinstall LabView (version 7.1.  I know it's ancient, but my lab is broke).  Anyways, I also tried the new driver and am getting the same messages.  Any help would be appreciated!

[nyc_(is_out_of_here)]

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@jshaw05 wrote:

Hi Everyone, 

I am having an identical problem.  I had a damaged hard drive, so I had to replace it in my machine.  I upgraded to Windows 7 and reinstall LabView (version 7.1.  I know it's ancient, but my lab is broke).  Anyways, I also tried the new driver and am getting the same messages.  Any help would be appreciated!

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I know with Dell PCs that upgrading the OS often isn't enough. The NSS or DSS and chipset drivers often need to be installed as well.

It may be the issue you are running into.

In addition, I prefer a clean install of Windows 7 over an upgrade.