Activation issues after reintalling OS

[jschfr]

Hey,

yesterday I did a full reinstall of my OS on a notebook, after I changed from a HDD to SSD. After installing LabView 2015 and 2017 I cannot activate these (using NI License Manager) with my key (9 digits alphanumeric). I get the not very helpful error shown in the screenshot (Language I use is German).

Thanks in advance for your kind help.

Additional Info:

Windows 10 build 1709 x64

LabView 2015 & 2017 32-bit (German)

I already tried:

restarting the machine/notebook

[AndreasGareis]

Hello,

please contact NI at your respective branch so we can help you activate your software. The forum is not suited to deal with activation issues.

Best regards

[Yamaeda]

The picture shows 2015 SP1, that is (for some reason) considered a different product.

/Y