When you deal with LabVIEW RealTime, you are dealing with two systems -- LabVIEW on the Host (your Windows 10 PC), and LabVIEW RealTime on the Remote (your cRIO). Both Host and Target generally need to be running the same Version of LabVIEW. It appears that you have LabVIEW 2017 installed on the Host, but might have LabVIEW 2018 installed on the cRIO (it is difficult to tell from your MAX listing).
When you do a first-time installation of LabVIEW, for example, installing LabVIEW 2017 on a new PC, you should do it from the installation media for LabVIEW 2017, and should only use LabVIEW 2017 installation tools. Once LabVIEW is installed, you may be offered updates -- I recommend that you not installed updates for later versions (i.e. it is OK to install a 2017 update, but do not install a 2018 update). Some updates are "supposed to be" backward-compatible, but many (most?) are not.
The same thing goes for the Remote RT System -- if you are running LabVIEW 2017 on the Host, you must install LabVIEW 2017 on the Remote, and (in my opinion) should not install any LabVIEW 2018 components on your Remote.
I think you've got a "mixed system" here. Over the years, I've dealt with many of these problems, never with cRIOs, but with PXI systems. I've tried various "short-cuts", often at the suggestion of NI Applications Engineers, but they've never worked. The only solution is to remove LabVIEW and all its components completely, then do a clean, one-version, installation.
- Gather your Installation Media for LabVIEW 2017 (or whatever version you plan to install). Be sure you have the LabVIEW 2017 RT package, and the LabVIEW 2017 Drivers, as well. Recall, you want to only install LabVIEW 2017-related stuff.
- Go to Control Panel, find NI Software, and Remove (or Uninstall) All. This can take a while.
- Start the LabVIEW 2017 installation. Include the Modules and Toolkits you will need. Do not install the Drivers or I/O modules at this time.
- Reboot.
- Install the Drivers and I/O modules that you need.
- Open MAX. Turn on your cRIO. Hope MAX "finds" the cRIO.
- The following is "guesswork", since I've never "built" a cRIO.
- The idea is you want MAX to rebuild the cRIO, installing the appropriate LabVIEW RealTime OS on the cRIO and installing the Drivers that it needs.
- If LabVIEW "finds" the cRIO (under Remote Systems -- see your picture of the MAX output), you should be able to right-click the cRIO and see some useful options, hopefully including Reformat Hard Drive and Reinstall LabVIEW RT OS (or similar names).
- See if you can see the cRIO's Hardware. You'll need to get MAX to install the Drivers for you.
I am sure there will be other readers of the Forum who do have cRIO experience and can correct or expand on my comments. Some may even disagree that you are best served by a re-installation (and they may be right!), but my experience is that when dealing with "mixed" Versions, a clean reinstall saves a lot of time and grief.
Bob Schor
