Error installing LabVIEW 2011 on Win 7

[Keller]

I'm getting an error installing LabVIEW 2011 Professional:

I found a thread concerning missing MSIs, which suggested that one run setup.exe with the /log function, so I did, but I don't think it actually says anything useful.

I also found a Microsoft download page for WindowsInstaller-KB893803-v2-x86.exe, which is the thing that's supposed to be missing. This seems to be an old version of the installer (most recent compatible OS = WinXP SP2), so I don't really feel like installing this on my Windows 7 system.

Help!! Thanks in advance.

-- Philip

[Jamie_S.]

Hi Keller,

I'm Jamie an Applications Engineer at NI UK.

It does seem that you are missing some of the necessary support files required for the installer to run correctly, the details of which are available in the KnowledgeBase article here. Did you download the install files or are you installing from disk?

In addition to the setup.exe file, ensure that you have copied the following folders to the target PC or destination folder when creating an installer with LabVIEW.

• bin
• license
• supportfiles

Hope this helps get you up and running with LabVIEW 2011, let me know if you experience any further issues.

Thanks

Jamie

[Keller]

Thanks for the link, Jamie. I'm installing from DVD, so I'm not sure why I would be missing something. I'm out of the office for a few days, but I'll give it another go based on the hints given.

-- Philip

[Keller]

UPDATE: I finally got back to this problem. Before going into trouble-shooting mode, I thought I'd give it one more try, simply installing from the DVD. And of course, this time it worked, whereas before it had stubbornly refused. ??? I have no idea what has changed.