10-13-2020 08:21 AM
I'm considering using a numato lab SSD Relay USB unit with LabVIEW. I'm looking for reviews/experiences customer support.
Has anyone used this product ? Do they provide good technical/customer support ?
https://numato.com/product/2-channel-usb-solid-state-relay-module/
10-13-2020 09:09 AM
Hi RO,
@LVNinja wrote:
I'm considering using a numato lab SSD Relay USB unit with LabVIEW.
Do they provide good technical/customer support ?
Well, they provide a LabVIEW VI in their "sample code" section!
(It's a rather simple and not "very good" VI, but atleast there's a VI!)
10-13-2020 09:24 AM
I used the 8 channel USB GPIO some years ago, for a non-critical input button.
Usage was easy enough, so I did not ask for any support. Just open a serial port and send the proper ASCII command to configure and another to read.
Post-sale support was not necessary so far, too.
10-13-2020 09:40 AM
I have used one of their Ethernet boards (32ETHRL001 ) which uses a Telnet interface. So I made some code to handle the Telnet and used the pretty simple commands that are in the manual.
If using one of their USB devices, I believe it just shows up as a Virtual Serial Port. Therefore, you just need to send the commands using simple serial port commands, which I think are the same as the Ethernet commands.
The boards themselves worked perfectly. No complaints.
10-13-2020 09:54 AM
We've used them some in our place too, mainly the ones with USB connector and virtual serial port. Our experience has been like others' here -- no complaints, no need for tech support..
-Kevin P
10-13-2020 09:56 AM
Thanks for your contribution !
10-13-2020 09:56 AM
Thank you for your opinion !
10-13-2020 10:00 AM
Thank you !
03-01-2022 09:31 AM
Yes, I have used them and they are quite simple to implement in LabVIEW, the command set is super simply to use and it accomplishes what it was intended... I am evaluating using the TCP/IP version of the relay module...
03-01-2022 10:24 AM
@tronchaser2u wrote:
Yes, I have used them and they are quite simple to implement in LabVIEW, the command set is super simply to use and it accomplishes what it was intended... I am evaluating using the TCP/IP version of the relay module...
My only hiccup with the TCP version was when making the Telnet connect, some Telnet command codes needed to be handled. I don't remember the exact commands. I just replied with an acceptance of all the command codes I received left it there.