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How do I find out what activeX control is missing?

Possible stupid question here, but I am trying to read a PDF file using LabVIEW and ActiveX, but I get the message "control could not be loaded" on the viewing window. This is using labview 2023, how do I find out what control is missing? I ran the NI updates but nothing comes up, this is on my laptop.

It works on my desktop PC just fine, I have 2017 / 2023 installed on there and works in both versions. Not sure what's missing on the laptop TBH and I can't see a way to see what I actually need.

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