Instrument driver finder does not let me login: "email address and password combination... not valid"

[butterball]

I have a pretty simple problem.

I am trying to install the instrument driver for an Agilent E3634A power supply. I am supposed to login in order to automatically download and install the driver to Labview.

When I login, I receive the following error: "The email address and password combination you entered is not valid. Press Login Help to go to ni.com for more information. Press Cancel to return to Instrument Driver Finder."

I am trying to login using the same profile I am logged to post this.

I am sure that I am doing something silly but thanks for any help to resolve this issue.

[FemtoLaserLab]

It seems like we are in the same boat. A good 10+ years later.

Did you manage to solve the problem?

[GerdW]

Hi Lab,

did you go to www.ni.com/idnet and search for "3634"? Then you find the driver quite easily and got some "download" buttons. It worked for me without any problem…

[FemtoLaserLab]

Dear GerdW,

thanks for your speedy response, despite the old thread.

Unfortunately, I need the ESP300 driver from Newport for a motion controller. I can only find the newer drivers for the 301 stage online. I thought it was quite dandy to be able to use an auto-detect to select a driver, but unfortunately this weird login error persists. I can log into the website with no problems and I don't have any further issues with internet etc, which is disturbing.

Starting fresh into this day, I see that the 301 and the 300 are backwards compatible and feature the same motion commands and control algorithms, so I'll give it a go with the newer driver.

I'd be very curious to figure out what the actual problem with the login is, but hey, research is full of adventures.

Cheers from the FemtoLab

[GerdW]

Hi Lab,

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@FemtoLaserLab wrote:

I thought it was quite dandy to be able to use an auto-detect to select a driver, but unfortunately this weird login error persists. I can log into the website with no problems and I don't have any further issues with internet etc, which is disturbing.

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I never use that InstrumentDriverWizard, but search on my own either in www.ni.com/idnet or on the website of the device manufacturer…

(And most often I re-work the provided device drivers to suit my needs.)