LabVIEW 2011 Development System fails to install

[Dr_M]

As an NI Alliance member, I develop with LabVIEW full-time and always want to keep up to date with the latest version, so not being able to install LV2011 on my main development PC is a real problem.  NI have obviously changed something significant in their installer and forgot to handle the error messages properly, and the lack of error information is a complete nightmare, as I cannot proceed any further or even attenpt to fix my "broken" PC without knowing what the cause is.  Are we going to have to wait until 2011f1 is released or can NI do something to help us?

If it's any help, I have the following software already installed on my PC:

- LV 8.2.1

- LV 8.6

- LV 2009

- LV 2010

- MS Office 2007

- MS Visio

- MS IE 8

- MS Visual C++ 2008 Express

- Adobe Photoshop 7.0, Illustrator 8.0, Reader 9

- iTunes

- JKI VI Package Manager

- ZoneAlarm Extreme Security

- Nero 9

- HP Photosmart

- Acronis True Image Home 2010

- Registry Mechanic

+ many other small utilities and hardware drivers.

Maybe there is a conflict with something already installed, or maybe there is a problem in the registry.

[Christophe AUZEPY]

Same problem but only on the installation of the driver.

I try to install separately the interested driver for me and it's succesfull for RFSA and SCOPE.

But I have this error for the RIO installation.

Please NI, solve this problem !!!

[Michael_W.]

Hello all,

I sincerely apologize for the inconvenience caused by this issue.  NI R&D is aware of the issue and currently working to resolve it.  Please create a log file of the installer(s) that are displaying this error and email them to 2011InstallerSupport@ni.com along with your contact information and what operating system you are running.  For more information about creating an installation log, please see this KB.

Regards,

Michael W | AST Product Support Engineer | National Instruments

[Dr_M]

I just tried to install LV2011 again with log file generation, but got a slightly different crash - even earlier than before but with a Windows dialogue window.  The log file is attached.  I noticed a strange thing in the log file - it reported that my system has 254 LabVIEW serial numbers, but actually only 3 or 4 different ones.

[Dr_M · Accepted solution]

PROBLEM SOLVED!!

I have been given the solution to LabVIEW 2011 installer crash by Michael Waage (AST Product Support Engineer 2011InstallerSupport@ni.com).  It turns out, for some unknown reason, that my PC had a damaged Windows Installer cache and was missing 57 MSIs.  It was diagnosed by an NI utility called MSICacheCheck.exe which Michael sent me, and by running the LabVIEW setup.exe with the /log option.  He then very kindly emailed me a zip file containing all missings MSIs which I copied to C:\Windows\Installer.  I re0ran the LabVIEW 2011 installer DVD and the whole install worked as expected.  Thankyou NI Support.

[Christophe AUZEPY]

For me too, it's working with the same solution.

I scan my PC with the MSICacheCheck.exe software with the log option.

I have only one missing installer and Michael Waage send me this missing file throught the NI ftp site.

Thank you !

[Slade]

Hello everybody! I have the same problem: when I try to install Labview 2011 the unknown error ocours...I have installed the program in the past, but due to some accidental delete, it did not work anymore (logic) and since then I keep trying to reinstall the software. If someone could help me please...

In atachments you will find the setuplog.txt and the NI_Cache_Check.txt. Please help me 😄

P.S. I've allready send an email with the 2 documents to 2011InstallerSupport@ni.com

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