Measurement & Automation explorer no detect serial

[lmontoya]

I have a PCI 4 serial port adapter and two Xantrex xtr 20-40 power supply but Measurement & Automation explorer it's not detecting any of them, I can see all port in Device Manager but not in  Measurement & Automation explorer.

I already tryed installing VISA, and NIQMx, and I have teh version 4.5 of  Measurement & Automation explorer.

Any body can help me?

Thank you

[lmontoya]

here is a picture

[Dennis_Knutson]

According to the image, NI-VISA is not installed.

[lmontoya]

I still can't to see the COM ports with Measurment and automation explorer, but I can see it with Device Manager.

please see picture

[lmontoya]

any body has an Idea?

[iZACHdx]

Hello,

Measurement & Automation Explorer gets the listing for the COM ports from the windows registry. Can you verify that your COM ports are properly showing up in the registry under HKEY_LOCAL_MACHINE»HARDWARE»DEVICEMAP»SERIALCOMM?

-Zach

[lmontoya]

yes it is....

see picture 

[Justin_E]

Hello,

When you installed NI-VISA, did you make sure that Configuration Support was selected as a feature to install? You can modify the installation by going to Start->Control Panel->Add/Remove Programs->National Instruments Software->NI-VISA, then select Modify. This will allow you to see what features you have installed and which ones you don't. Make sure Configuration Support has been installed.

[lmontoya]

YES !!!

Configuration support is installed

[iZACHdx]

Hello,

Based on your last post, I cannot tell whether installing configuration support fixed your problem or was already installed. Which is the case?

-Zach