Technical support

[haizamsyafiq]

Am I eligible  to avail post sale technical support if I have year 2020 license?

[GerdW]

Hi haizam,

did you recently pay for SSP (or subscription)? Then you would have paid for support…

[haizamsyafiq]

No. Mine is prepetual license. So, I wouldn't get the technical support?

[billko]

---

@haizamsyafiq wrote:

No. Mine is prepetual license. So, I wouldn't get the technical support?

---

Sorry, no.  "SSP" stands for "Standard Service Program" and if you let that lapse, you no longer have "Standard Service", which includes official support.