Trouble installing NI-TimeSync on cRIO-9022

[JKSH]

Hello,

I have a PC with LabVIEW 2012 SP1, NI-RIO 13.0 and NI-TimeSync 1.3.0.

I'm trying to install NI-TimeSync on my cRIO-9022. I selected the "NI CompactRIO 13.0 - August 2013" Recommended Software Set, and started choosing add-ons. However, the only option I get for TimeSync is "NI-TimeSync 1.1.5", which is greyed out. MAX tells me "You cannot select NI-TimeSync 1.1.5 because only a newer version (1.3.0) is installed on your host."

However, I had installed "NI CompactRIO 13.0 - August 2013" and "NI-TimeSync 1.3.0" from the same device driver CD!

Is this expected? How should I proceed? Is it safe to use a Custom installation to add TimeSync 1.3.0?

[Esteban.R · Accepted solution]

Hi JKSH

This is not an expected behavior, but keep in mind that the custom installation is safe, if MAX is able to install the NI –TimeSync 1.3 using that method is should be fine

If you get any other message or error I recommend you to format the cRIO and reinstall everything.

Regards

Esteban R.