"No suitable device found" error when trying to link Kinesis (32 bit for 64 bit) to Labview (2020 32 bit)

[miataylor1231]

I am trying to connect Kinesis to Labview following these instructions: https://www.thorlabs.com/Software/Motion%20Control/Kinesis/Kinesis-labview.pdf

I was able to pull up the .net but it shows as disconnected even though the machine is turned on and plugged into the computer. The original Kinesis app can pull up the device but LabView says that there is "no suitable device found"

I went through all the instructions again and I believe I have done everything correctly. 

Can anyone help?

Attached are some screenshots 

[Bob_Schor]

You are using LabVIEW 2020, and from the Kinesis link for ThorLabs that you provided, the ThorLabs LabVIEW drivers appear to be created for LabVIEW 2012.  Have you contacted ThorLabs for help?  Is this product still compatible with the current release of LabVIEW?

I didn't understand the parenthetical comment in your Message Title -- is it a typo?

Bob Schor

[pi-2D2]

I think that means 32-bit Kinesis software on 64-bit Windows for LV 32-bit.

One of the images shows 4 channels on the motor controller. If your device is multi channel, then maybe you have to specify the channel number in the property node where you specify the device serial number. See page 30 of the Kinesis-labview document you referenced. I've only use single channel KCube devices so I'm not sure.  Also I can't open you LabVIEW code because I only have LV2015.