software crashes on windows 10

[MansoorEE]

Hello,

I have written a very big program with a rich user interface. I wrote this program in 2012 and created an intaller to install on different machines. It has been working fine since. Recently I bought a laptop with windows 10 on it. The program crashes in the middle of a very sensitive operation, if the user try to manipulate the chart's scale or sometimes try to bring up a 3D maps e.t.c.

Can someone explain why it is doing that? The program runs fine on windows 7 or 8.

[RavensFan]

Is software still LabVIEW 2012 or did you update it to LabVIEW 2015?

[MansoorEE]

its labview 2014

[altenbach]

Are there any error messages?

Do you run any unusual AV software?

What does the "sensitive operation" do?

Does the laptop have significantly less RAM than the typical machines?

What 's the CPU model, etc.

[RavensFan]

LabVIEW 2014 isn't compatible with Windows 10.

Windows Version Compatibility with LabVIEW

[MansoorEE]

There is a Windows generate message "A problem cause the program to stop working correctly, Windows will close the program and notify you if a solution is available".

No unusual software.

It is a real time data acquisition software.

In fact this machine has 16GB ram twice as much as the others.

ASUS ROG GL752VW DH71 17.3″ Notebook

The CPU is a Quad Core Intel Core i7 (6th Gen) 6700HQ / 2.6 GHz. This is also much faster than the other mahicnes.

The one big difference is the the operating system.

[natasftw]

Are you calling any DLLs?

The OS difference is a pretty big one

[billko]

Something like this, you want to keep the test station as identical as possible to avoid issues like this.  Moving to a new operating system should trigger full regression testing!

edit:

oops, or maybe that's exactly what you are doing right now.

[Greg_Morton]

We have begun testing our applications on Windows 10 and we are seeing a similar problem with silver XY graph conrtols that crash when single click and type or double click on an X-scale or Y-scale value.

Crash Reporter:  We apologize for the inconvenience ... encournterd a problem and needs to close.  Exception:  Access Violation (0xC00000005) at EIP=0x3e0222494.

Our programs have been built in LabVIEW2014, 2012, 2010, etc.  We have not been able to isolate the problem so far.

Have you found what the issue is and any workaround?

[GiantDeathRobot]

Hello Greg,

Have you tested any applications built in LabVIEW 2015 yet, and do they exhibit the same behavior? LabVIEW 2015 is the earliest version of LabVIEW to support Windows 10, so these crashes may be inherent to the fact that LabVIEW 2014 and earlier do not support that version of Windows.

Regards,

GiantDeathRobot