USB 6218 NOT recognized

[Davide_Galli]

Hello!

I need some help to understand (and maybe solve  ) a problem with a USB 6218 device.

In some of our test bed systems, for engine testing, we have NI USB 6218 devices for additional analog input.

After some monthes of normal activity, when i plug the usb 6218 into a specific computer, it isn't recognized correctly and it doesn't work anymore.

In Max it appears as shown in the attached picture.

• The computer where the system is installed is a Win7 x64.
• Tests were done with DAQmx drivers 9.6.2 and 14.0.
• Different USB cables
• Different 6218 devices
• Different computers with the same software installed
• Other USB device, like HD WebCams, are working properly.

Do someone had a similar problem? Any advice is very appreciated 

Thank you very much for your help

Davide Galli

[gaving]

So it is behaving similarly on another computer as well? Have you disconnected all signals to the board? If so I would suspect the device and call NI support for options.

[natasftw]

http://digital.ni.com/public.nsf/allkb/2E02F8EC5D0197928625758C005FFD8D

Have you tried those steps?

[Cla_Cup]

Hi Davide,

did you try to change USB port. Do you have an USB Hub or a direct connection?

You can try with suggested steps.

http://digital.ni.com/public.nsf/allkb/2E02F8EC5D0197928625758C005FFD8D

If they don't work, you can try with a DAQmx repair. Or with a MAX "Reset COnfiguration Data" (Tools -> Reset Configuration Data)

Kind Regards.

Cla_CUP

NI ITLAY

[Davide_Galli]

I checked the option and NI Device Loader is running and automatically lauched. I tried also to reboot the service but nothing changed.

I already tried "Reset Configuration Data" from Max without success.

Of course the test was made over different USB devices: front usb connectors and on a secondary PCI USB usb controller.

The test was done also with the USB-6218 without any connection.

Thank you for your help

[natasftw]

Did you try the USB ports on the back?

[Davide_Galli · Accepted solution]

I tried almost everything...

The solution was "FORMAT C:"

With a new installation of Windows  7 64 the problem disappeared!

Thank you for you help! 😉