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self calibration failure on usb-6216

I found a usb-6216 in our lab that I am trying to get working.  I've installed NI-DAQ and run the MAX software. I ran the self-calibration and got the following error message (more or less):

 

"Device could not be calibrated. -201295

1. The reference signal applied was different than that specified.

2. The reference signal was not stable of the time period of the calibration.

3. The device is not functioning properly.

Channel Name:0

Value: k10V_10V_gain"

 

My reading of the B/M/E/S/X manual is that I don't need to supply a reference signal for self-calibration but perhaps it is just assumed that I would know to do this.

 

My questions:

1. Do I need to supply a reference signal to the device for self-calibration? If so, what signal should I use? +10V?

2. If I don't need to supply a reference signal does this mean option 3 from the above list?  If so do I just contact NI support to arrange repair? Is repair likely to be on par with the cost of a new device?

 

Apoligies if these are noob questions and thanks, in advance, for your help.

 

--CS

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Hi cfspence,

 

All signals for the self-cal should be internal to the device. There shouldn't be anything connected to the I/O during the test process.

 

Your device might not be functioning properly. To make sure of this, I would try downloading and running this utility:

http://www.ni.com/download/daq-diagnostic-utility-2.1/2244/en/

 

If it fails those tests, then you probably want to contact us for a repair. I am not sure how much it would be, but our RMA department would be able to let you know.

Justin M.
Applications Engineering
National Instruments
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