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RoboRIO 1 Bad Network Jack

The ethernet port on our RoboRIO 1 has a bent / misaligned pin and sometimes does not communicate with the radio.  Often unplugging and re-seating the ethernet cable solves the connectivity problem.  Have tested with several ethernet cables and get same results.  USB-B connection works fine as does a USB to ethernet adapter to communicate with radio, although this adds an extra possible point of failure to the system.  I tried bending the pin back into place with a tweezer but it still is not lined up properly and gives connectivity issues.

 

Please help me to get a repair / replacement and let me know if there is any additional info needed.

 

Thank you

 

MN: NI roboRIO

PN: 155213D-01L

SN: 3058928

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Hi daniel_green,

 

My name is Jessica, I work at NI. I've sent you a direct message to coordinate the repair.

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