08-19-2024 10:24 PM
The ethernet port on our RoboRIO 1 has a bent / misaligned pin and sometimes does not communicate with the radio. Often unplugging and re-seating the ethernet cable solves the connectivity problem. Have tested with several ethernet cables and get same results. USB-B connection works fine as does a USB to ethernet adapter to communicate with radio, although this adds an extra possible point of failure to the system. I tried bending the pin back into place with a tweezer but it still is not lined up properly and gives connectivity issues.
Please help me to get a repair / replacement and let me know if there is any additional info needed.
Thank you
MN: NI roboRIO
PN: 155213D-01L
SN: 3058928
08-21-2024 09:35 AM
Hi daniel_green,
My name is Jessica, I work at NI. I've sent you a direct message to coordinate the repair.