Genesys Plus: USB communication not working

[Choose.Joshua]

I have configured my Genesys Plus to use USB communication. I have selected the proper COM port. Driver Framework returns error 500002: VISA Read has timed out.

Genesys Plus Configuration

Error 500002

[Choose.Joshua · Accepted solution]

Thanks for posting! If your device enumerates as USB Serial Device then you are missing the drivers from TDK-Lambda.

USB Serial Device

There are two solutions to the problem above. The first is to install the device drivers for your Genesys Plus. Once installed, your device will enumerate as G serial port as shown in the screenshot below.

G serial port

If you can't install the drivers, the second solution is to configure Driver Framework to treat the device as a serial port. This can be done in the CMC Configuration Manager. The specific setting I changed was communication protocol from USB to Serial (RS-232). See the screenshot below.

Serial Configuration