New auto-logout? Anyone else?

[altenbach]

As of today, (Dec 9). The problem is back and even worse!

Every time I go back to the tab on mobile after a few minutes, I find myself having to log into the forum again.

[altenbach]

Problem started again (on mobile). Whenever I put the phone away for a few minutes (forum page open), I find myself logged out when I view that tab again.

[LiliMcDonald]

Christian - I am not able to reproduce this on mobile. I would have the browser in the background, or open new tabs, navigate to other community pages minutes or hours later and it all appeared as normal. I recommend ensuring your browser app and mobile OS is up to date. Regardless, we are still working with Lithium on this issue as well as investigating our SSO implementation. You may still experience problems until these issues are resolved.

[JÞB]

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@LiliMcDonald wrote:

Christian - I am not able to reproduce this on mobile. 

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@I can confirm thyat its been happening to me on my Android with Chrome as the browser.  Frankly, this issue is no where near as annoying to me as the "Profile-pop-ups"(Those things that appear when hovering over an alias link) that are positioned @%75 off screen to the left.  I can live with it though.

[altenbach]

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@LiliMcDonald wrote:

Christian - I am not able to reproduce this on mobile.

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Wildely guessing, but could it be that it occurs whenever the connection changes (e.g. different cell tower, LTE vs WIFI, etc.)

[altenbach]

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@altenbach wrote:

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@LiliMcDonald wrote:

Christian - I am not able to reproduce this on mobile.

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Wildely guessing, but could it be that it occurs whenever the connection changes (e.g. different cell tower, LTE vs WIFI, etc.)

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Still happening! Can't stay logged in for more than 10 minutes, especially on the bus.

[johnsold]

Get off the bus?

Lynn

[altenbach]

Even at home I find myself logged out whenever I wake up the phone, even if I left the browser open on my profile page while logged in. I still suspect that it occurs whenever the connection changes. My phone disconnects from wifi to save power and reconnects on wakeup while being connected via LTE for a few seconds.

What else could it be? No such problem in the laptop.

[LiliMcDonald]

I tested that by switching between WiFi and LTE within the same session, and I did not find myself logged out of the site. Using Chrome on iOS.

In this particular scenario, when you are logged out of the community, are you also logged out of ni.com?

[altenbach]

Yes, I am still logged into NI.

Here's how it looks like: