PCI-5922 self test error -223431

[yonathan]

I try to reset PCI-5922 from NI-MAX and obtain error code 80040383:

"There was a problem resetting the device."

Then I try self-test from NI-MAX and obtain Status Code: -223431

"The self test failed.

Status Code: -223431

Internal Software Error occurred in Scopes software. Please contact National Instruments Support."

I tried th following:

1. restart computer

2. uninstall and then install NI-Scope 15.1.1

3. change PCI slot

[lcgse88]

Hi,

I've found old issues regarding the error code 80040383 and were fixed re-starting the NI Device Loader service, take a look at the following KB to troubleshoot this:

Why Are NI Device Loader and NI Configuration Manager Services Not Starting and Giving an Error -88705?

http://digital.ni.com/public.nsf/allkb/0819391CA91B3EB38625731D00024649

In regard of the other error code I've found that typically when this error shows up the device needs to be RMA'ed, but let's give it a try starting the service I pointed above to see if this helps, if not I recommend you to open a new Service Request to troubleshoot the error 223431.

Luis G.

[yonathan]

Hi Luis

I tried but It didn't help.

I'll open a Service Request

Thank you

Yonathan

[yonathan · Accepted solution]

After some experimentation it turns out that the problem was in the computer. When installed in another computer, the PCI-5922 worked properly.

Now it seems obvious to me: when troubleshooting

1.) install the board in a different computer

2.) install another identical board (if you have one) in the suspiciuous computer

Yonathan