SOS - Cannot detect hardware in NI MAX

[captainfungus]

Hi all,

This is the first time I am writing a NI forum post and I have been developing on LabVIEW for <6 months so please be patient. The situation is the following: we have an old testing platform that uses a NI CAN and ULx and currently works just fine on the old PC. However, our IT wants to replace the PC as it is considered legacy and it cannot be kept. Therefore I installed the Runtime engine and all the latest required drivers on the new PC but the hardware is not being detected. After many hours of uninstalling and re-installing I have given up and brought the PC which I use to develop LabVIEW code and connected it to the hardware as I thought that this should have everything sorted on it and that maybe I am missing something. I am still not able to detect the hardware and moreover when running the LabVIEW program and not the build I get the error: 10001 from the ULx VIs  I have checked in NI MAX under software and I have everything on my development PC that the original PC has (just newer versions). I have also looked for NI configuration files that the last developer might have left behind but I cannot find anything. I really have no idea what the issue might be specially as I use NI CAN on my development PC on a daily basis but when I connect it to the test rig CAN there is no CAN data coming in.

I have also followed all the steps in:

https://knowledge.ni.com/KnowledgeArticleDetails?id=kA00Z000000P7OaSAK

I have also attached some images with what NI MAX detects ( sorry for the phone picture on the old PC but due to security reasons, the PC is not connected to any networks).

If anyone could help me out it would be greatly appreciated - I shall spam you with Kudos.

Thank you.

[captainfungus · Accepted solution]

I found what the issue was. The hardware was 3rd party from Measurement Computing and therefore it sometimes appears under NI MAX and other times it does not. I had to install Instacal in order to detect the hardware. Moreover, I also had to configure the hardware using Instacal according to my software. On a new PC with a brand new Instacal installation this gets set automatically to differential rather than single ended input in my case. Hopefully this will save some time for others.

[shenme375]

Hello！

I can't use the NI MAX to detect the hardware I want  as well.

I installed two DAQ cards，but the NI MAX App can only detect one of them，I think I install the NI MAX and the DAQ cards correctly，what's  wrong with them？ how can I detect  the two PCI-6229 hardware？

Thanks.