ordinal 9 error message

[PowerSupplyTester101]

I'm trying to help a customer install a labview excutable softpanel, which has been installed many times successfully.  This is the first time I've seen this error and there is no information searching on Google or NI website.  No problem installing the software, the device manager sees the instrument as an IVI instrument in the USB section, however Test and measurement has an exclamation mark next to VISA under devices.  It says to uninstall and reinstall the software.  

I have an error that I can't figure out.  The ordinal 9 could not be located in the dynamic link library NiViSv32.dll

I have tried uninstalling the VISA runtime engine, the 488.2 v2.7.3 software and reinstalling with no problems.  

Thoughts?  Suggests? 

[nyc_(is_out_of_here)]

Don't you need IVI Shared Components to be installed if you are using IVI driver?

http://ivifoundation.org/

[BVeezy]

In addition, you can reference the below KB:

Why Can't My VISA Application Locate Ordinal 126?

http://digital.ni.com/public.nsf/allkb/3A00A30FCF547C7B862570F20069C3C6