An error occurred while installing a package: ni-skyline-nosqldatabase (18.0.0.49152-0+10)

[Simhachalam]

Hi,

I am trying to install LabVIEW 2019 package through the NIPM.But I can't able to download this version.

It is showing that " An error occurred while installing a package: ni-skyline-nosqldatabase (18.0.0.49152-0+10),". 

Additional error information: An error occurred white installing the MSI at 'ni_mongodb_servicei.msi.

The above thing is showing everytime while downloading 2019 Package.Kindly help to fix this issue.

 

[Scott_Richardson]

You can obtain more details to help debug the issue, specifically log files that Windows can generate. Please follow the instructions in Generating and Locating NI Package Manager Error Logs for obtaining Package Manager and MSI log files. Specifically, enable MSI logging, attempt to install again to reproduce the error, and then review the new log files created. You can post the log files on this forum thread for others to review as well.

[Simhachalam]

Thanks Scott Richardson for your response.

Again today I try to install STS 2019 Version package through NIPM and I have got that error files as you said earlier. Kindly please help  to fix this issue. See the attached files it will help to debug this issue.

Thanks,

Simhachalam

[Scott_Richardson]

Simhachalam -

The files you sent are helpful, but there should also be multiple MSI log files and one NIPkg log file created with the error transaction you tried.

Can you find and share these?

• %localappdata%\National Instruments\NI Package Manager\Logs\WinInstMSI\NIPkgWinInst*.log
• %localappdata%\National Instruments\NI Package Manager\Logs\NIPkgLogs\NIPkgLog*.txt

[Simhachalam]

Hi, 

Kindly find these two below files For further debug this issue. 

NipkgLog and Wininst txt.

Thank you

Simhachalam

[Scott_Richardson · Accepted solution]

The underlying error is due to a custom action failing to start a MongoDB process. Below is the actual log showing this:

MSI (s) (94:C8) [10:55:20:281]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIDF8E.tmp, Entrypoint: CAQuietExec
CAQuietExec:  NoSqlDatabase.json not found.
CAQuietExec:  Finding available port for MongoDB...
CAQuietExec:  Found available port: 27018.
CAQuietExec:  Using port 27018 for MongoDB.
CAQuietExec:  Updating MongoDB conf...
CAQuietExec:  Parsing MongoDB conf...
CAQuietExec:  Setting bindIp to 'localhost'...
CAQuietExec:  Setting port to '27018'...
CAQuietExec:  Setting dbPath to 'C:\ProgramData\National Instruments\Skyline/NoSqlDatabase/db'...
CAQuietExec:  Writing MongoDB conf...
CAQuietExec:  Done updating MongoDB conf.
CAQuietExec:  Removing firewall rule...
CAQuietExec:  Creating firewall rule...
CAQuietExec:  Polling to see if MongoDB is running...
CAQuietExec:  Starting MongoDB Process...
CAQuietExec:  Polling to see if MongoDB is running...
CAQuietExec:  Polling to see if MongoDB is running...
CAQuietExec:  Polling to see if MongoDB is running...
CAQuietExec:  Polling to see if MongoDB is running...
CAQuietExec:  Polling to see if MongoDB is running...
CAQuietExec:  Polling to see if MongoDB is running...
CAQuietExec:  Polling to see if MongoDB is running...
CAQuietExec:  Polling to see if MongoDB is running...
CAQuietExec:  Polling to see if MongoDB is running...
CAQuietExec:  Polling to see if MongoDB is running...
CAQuietExec:  Polling to see if MongoDB is running...
CAQuietExec:  Polling to see if MongoDB is running...
CAQuietExec:  Polling to see if MongoDB is running...
CAQuietExec:  Polling to see if MongoDB is running...
CAQuietExec:  Polling to see if MongoDB is running...
CAQuietExec:  Polling to see if MongoDB is running...
CAQuietExec:  Polling to see if MongoDB is running...
CAQuietExec:  Polling to see if MongoDB is running...
CAQuietExec:  Polling to see if MongoDB is running...
CAQuietExec:  Timed out waiting for MongoDB to start.
CAQuietExec:  Stopping MongoDB Process...
CAQuietExec:  Unable to open the process with PID 18260. This process has already exited.
CAQuietExec:  Error 0x80070b0c: Command line returned an error.
CAQuietExec:  Error 0x80070b0c: CAQuietExec Failed
CustomAction ConfigureMongoDB.NISKYMONGODBSVC returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

[Simhachalam]

Hi Scott, 

As I seen from the log you shared, I have found some of the old STS software temp files this causing the error while installing the 2019 Labview and STS packages. After clearing old files then I again installed NIPM from NI website and started software installation. Finally I have installed and it's working fine.

Thank you so much for the responses.

Thank you

Simhachalam