Detailed Help Loads Slowly

[arccosined]

I recently started at a new company and was able to set myself up with LabVIEW with their enterprise license.

I've been struggling with an issue though: Via Context Help, clicking on Detailed Help freezes LabVIEW

 (with a loading mouse indicator) for ~45 seconds until it loads the topic in the NI Offline Help Viewer. With the Viewer open, clicking another topic results in another ~45 second freeze and load.

Is LabVIEW trying to reach an -Online- help before failing over to an Offline Help Viewer, or is everyone directed to the Offline Help Viewer outright.

Anyone have any ideas?

[billko]

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@arccosined wrote:

I recently started at a new company and was able to set myself up with LabVIEW with their enterprise license.

I've been struggling with an issue though: Via Context Help, clicking on Detailed Help freezes LabVIEW

 (with a loading mouse indicator) for ~45 seconds until it loads the topic in the NI Offline Help Viewer. With the Viewer open, clicking another topic results in another ~45 second freeze and load.

Is LabVIEW trying to reach an -Online- help before failing over to an Offline Help Viewer, or is everyone directed to the Offline Help Viewer outright.

Anyone have any ideas?

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Maybe!  I think there is an ini setting that tells LV not to try online help, but I forget what it is.

[Kyle97330 · Accepted solution]

What version of LabVIEW is this?  Is it 2022 or newer?  I think that's when online help started.

You can try turning it off by following these instructions. 

1. From the Windows start menu, navigate to National Instruments » NI Help Preferences.
2. In the NI Help Preferences window, disable Use online help.
3. Click Apply.

Copied from this page:

https://www.ni.com/docs/en-US/bundle/flexlogger/page/changing-ni-help-preferences.html

Even on older versions I do find that the local help would take a while to load the first time I clicked it for anything though...

[arccosined]

Thank you Kyle97330!

This was exactly what I needed. Offline help loads right away and should be fine for my needs.

Thanks for everyone's help.