Help usbgpibx64 blue screen !!

[samy143]

 

Hello,

I have a problem on my test bench PC, at startup just before I set the pc password I get a blue screen with the Stop Code: SYSTEM SERVICE EXEPTION
Element that failed: usbgpibx64
knowing that I'm on a version of Labview 2019 f3 , NI TestStand 2019 f2 ,NI_488.2 19.5 and windows 10
Anyone have a solution please?

Thank you

[billko]

Remove the USB GPIB device until you are finished booting.  Then you can try to figure out what's going on.

[samy143]

hi billko,

Thank you for replying to my post.
When I remove the GBPIB port the PC boots normally without the blue screen but when I put it back and restart my PC the blue screen appears at startup.
I'd like to update the NI_488.2 driver from version 19.5 to version 23.5 but I'm afraid that the installation file will update my labview and that I'll lose some functionality on my program.

[GerdW]

Hi samy,

did this problem pop up "out of the blue" for an older (and previously working) installation or does it show right after setting up your "new" testbench computer?

[samy143]

Hi GerdW,

I can't really answer your question but I know that the test benches at the moment are not connected to the network but they used to be.
We have 3 identical test benches and on all 3 we have the same problem.
Knowing that Windows was updating automatically when the benches were connected to the network.

[GerdW]

Hi samy,

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@samy143 wrote:

Knowing that Windows was updating automatically when the benches were connected to the network.

---

There's your problem...

[samy143]

Thanks GerdW.
So to fix the problem I just have to delete the updates made by windows.

[GerdW]

Hi samy,

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@samy143 wrote:

So to fix the problem I just have to delete the updates made by windows.

---

I'm not sure about this, my previous comment was kind of sarcasm...

The more important question is: did it work before Windows update and did the problem start after Windows update?

[samy143]

HI,

The benches used to work well. Since they were connected to the network, I can't say if it's really the updates.

[Andrey_Dmitriev]

Not sure if this will help, but try to turn off Fast Startup if enabled: