LabVIEW 2015 SP1 - LabVIEW Pro installed (and activated) but treating users like LabVIEW Full.

[billko]

Has anyone heard of this issue before?

Thanks!

[TroyK]

I guess when you say "activated" it must be local licenses?  We use network licenses here and have seen a similar problem.

Our Full Dev System network licenses are "unmanaged concurrent".  The Pro licensed users have to disable the license request for a Full license type in the license manager to skip it and check for a named user Pro license.  Otherwise they only get a Full license.

The LabVIEW startup screen shows which level of license has been obtained.

[billko]

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@TroyK wrote:

I guess when you say "activated" it must be local licenses?  We use network licenses here and have seen a similar problem.

Our Full Dev System network licenses are "unmanaged concurrent".  The Pro licensed users have to disable the license request for a Full license type in the license manager to skip it and check for a named user Pro license.  Otherwise they only get a Full license.

The LabVIEW startup screen shows which level of license has been obtained.

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That scenario sounds suspiciously like what I've found to be the case with our licenses.  I'll have more info next week.  (Off tomorrow.)

[Kevin.MN]

Hi,

I would recommend looking at NI License Manager to see how your software is being licensed.

Is this a local license? Network? Both?

Are there competing licenses that are trying to activate this software?

What behavior (specifically, if possible) are you seeing that prompted this forum post?

Is this a new installation? How long has this behavior been occurring?

Local licenses can sometimes block volume licenses, even if the server is correct. 

[Bob_Schor]

Yes, it bit me in the behind a few years ago.  I forgot what "Professional" parts I was using, but it was strangely missing.  I called NI, got a very nice (they all are, in my experience) AE, who listened, walked me though the process, we opened License Manager and he asked what was activated.  I said "Full" (and more-or-less remembered doing that instead of Professional, since I really didn't completely understand the distinction), and once I clicked "Professional", problem was solved, my face was red (but we weren't using VideoPhones), and I Learned my Lesson ...

Bob Schor

[billko]

Sorry for the late update.

It seems that, at some point in time, there existed a license server.  (I see an entry in the server.ini that corresponds to what a trusted source tells me is a general license server, but hasn't been used for LabVIEW in forever.)  Now that the server has been out of the picture for well over 14 days, I expect the backup license has "expired".  (See Backup Licenses and Expiring Activations in NI Package Manager.)

What I am seeing is that I try to install a local pro license.  About LabVIEW shows it as "Professional" but it acts like "Full" for all users.

After searching far and wide, I feel like we have conflicting license issue here.  Can the expired VLM interfere with local licenses like this?

[TroyK]

Does it still happen even when you remove the reference to the license server in the License Manager?

[License Manager 3.7] Options > Preferences > {untick "Use Volume License Servers"}

[License Manager 4.2] Menu > Manage Volume License Servers... > {clear the text field}

[billko]

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@TroyK wrote:

Does it still happen even when you remove the reference to the license server in the License Manager?

[License Manager 3.7] Options > Preferences > {untick "Use Volume License Servers"}

[License Manager 4.2] Menu > Manage Volume License Servers... > {clear the text field}

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I was so hopeful!  I used method 2 to clear the text field but it didn't work.  I then deactivated LabVIEW + everything else listed and reactivated them with the pro license and it did not work, either.  Dang, I thought this would work!

[TroyK]

Last attempt, close all the NI applications down and delete this file:

%ProgramData%\National Instruments\License Manager\Data > servers.ini

Then start the license manager again.  That was one of the debugging steps I went through with NI support when we were having license problems last year.

Doc ref here: https://knowledge.ni.com/KnowledgeArticleDetails?id=kA00Z0000019PmvSAE

and here: https://knowledge.ni.com/KnowledgeArticleDetails?id=kA00Z000000P8cESAS

Maybe this will help too...

How Do I Stop NI License Manager Requesting Particular Software?

[billko]

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@TroyK wrote:

Last attempt, close all the NI applications down and delete this file:

%ProgramData%\National Instruments\License Manager\Data > servers.ini

Then start the license manager again.  That was one of the debugging steps I went through with NI support when we were having license problems last year.

Doc ref here: https://knowledge.ni.com/KnowledgeArticleDetails?id=kA00Z0000019PmvSAE

and here: https://knowledge.ni.com/KnowledgeArticleDetails?id=kA00Z000000P8cESAS

Maybe this will help too...

How Do I Stop NI License Manager Requesting Particular Software?

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Unfortunately, closing all the NI apps and deleting the server.ini file didn't help.  I then deactivated everything that was listed as activated, rebooted and added them back.  That didn't work, either.