NXG cannot get online help. NGX crushes by login.

[Suglob_Artur]

Hello,

first I just tried to get online help in NXG 1.0. It tried to connect, but could not pass through our proxy. I canceled it several times. Now there is no reaction at all, if I click online help. 

Then I tried to login (upper right corner of the window). The NXG crushes instantly.

I've sent a crash report either. Protocol-ID:ed34aad2-bd2c-4d3b-b00a-a4674b32ce18

The first idea is of course to uninstall and install again. But how could I then setup the proxy, so it doesn't happen again?

[Blokk]

I cannot provide a solution, but is there any reason why you need to use NXG 1.0? You can already download and install 2.0, and it might fix your actual problem too...

[Suglob_Artur]

Thanks for reply, but NXG 2.0 is beta:

• Per the Terms and Conditions (http://digital.ni.com/techpreview/technology-preview.nsf/tc), remember not to use the software in a commercial or production environment and to take precautions, such as not to use the software where personal or product damage may result.

[Blokk]

---

@Suglob_Artur wrote:

Thanks for reply, but NXG 2.0 is beta:

• Per the Terms and Conditions (http://digital.ni.com/techpreview/technology-preview.nsf/tc), remember not to use the software in a commercial or production environment and to take precautions, such as not to use the software where personal or product damage may result.

---

I think the NXG 2.0 is a final release. The recent beta (tech preview) version is 2.1: http://www.ni.com/en-gb/shop/labview/compare-labview-nxg-and-labview.html

But if you want to be sure, give a call to your local NI office...

[Suglob_Artur]

If it's final release, I'll try it. Thanks!

[Suglob_Artur]

Hello,

actually the problem was not solved. I've tried to install 2.0, 2.1 (crashes). Now NXG 1.0 does not crash, but just does nothing. Ctrl-H works, but "More Help" doesn't do anything. Our IT checked if it's our Firewall, but they cannot see any blocked actions.