Unable to connect with LabVIEW FPGA Compile Cloud Server

[Shankar*]

I'm trying to compile a LabVIEW FPGA project using NI LabVIEW FPGA Compile Cloud Service, but when I tried to connect I get the following error message,

I followed the instructions listed here, there's onething still confusing to me is that the "User Name" in the instructions says a word but in my case I had to use "Email Id", does this matter?

any suggestions would be much appreciated. 

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System Info:

OS:           Windows 7 64 Bit

Software : LabVIEW 2014 32 Bit - FPGA Module

[TomMcQ]

Hello SankarV

For the User Name you can use your email address, that’s how I connect to the Cloud service.

There are a couple of reasons why you cannot connect to the compile service:

• Your machine could be using a firewall that is stopping the connection
• You are using Xilinx IP which is not supported on the cloud compile service (see link for more details: http://digital.ni.com/public.nsf/websearch/0C42354E2E66721786257F07005EFB11?OpenDocument)
• Make sure you can communicate through the following ports 3580 and 3582. To do this, I would recommend using PortQry, which is available to download from the Microsoft website: https://www.microsoft.com/en-us/download/details.aspx?id=24009

You will also require SSP to use the Cloud Service, if the problem persists, I would recommend using your SSP to get targeted help by creating a service request – either online or by calling your local NI office.

Best regards,

[Shankar*]

Hello Tom,

Many thanks for your response 

• I've checked my firewall settings & its seems it's already been disabled.
• Xilinx IP: I do have Xilinx Compilation tools installed on my pc, does it make any difference?
• I do not have any experience with PortQry tool, but I have tried as you suggested & this is what I see from the UI

we do have SSP with NI.

Thanks again for your time 🙂

[Shankar* · Accepted solution]

The issue is now fixed!!

For some reasons my corporate network wasn't allowing me to use this NI Cloud Service, when I changed the network it started working.