Error message when trying to self-calibrate PCI-6014

[JaneDoe33]

Hello. Our lab uses PCI-6014 for data acquisition from the platform of Synapsys Posturography System (SPS), and our PC runs Windows 7. Recently, the PCI-6014 is not detected in the software of the SPS, although PCI-6014 is detected in our PC's device manager and is working properly. When I opened the NI-MAX version 16.0, and ran the self- test, it was completed successfully. However when I ran the self-calibrate, I got the error message in the attached image. Can anyone tell me what the problem is and what we should do to fix it, as we do not have an NI representative in our country. Thank you in advance. 

[santo_13 · Accepted solution]

It looks like the self-calibrate failed as the measurements were outside the expected limits on the hardware. Please try disconnecting all external cables to the card and trying the self-calibrate after a reset.

If the issue persists, there is a high probability that the PCI-6014 might be damaged and need to be sent for repair or replaced.

[JaneDoe33]

Thank you for your reply. So you recommend that we disconnect the external cables, reconnect them, do a reset, then self- calibrate, am I right? 

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@santo_13 wrote:

It looks like the self-calibrate failed as the measurements were outside the expected limits on the hardware. Please try disconnecting all external cables to the card and trying the self-calibrate after a reset.

If the issue persists, there is a high probability that the PCI-6014 might be damaged and need to be sent for repair or replaced.

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@santo_13 wrote:

It looks like the self-calibrate failed as the measurements were outside the expected limits on the hardware. Please try disconnecting all external cables to the card and trying the self-calibrate after a reset.

If the issue persists, there is a high probability that the PCI-6014 might be damaged and need to be sent for repair or replaced.

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@santo_13 wrote:

It looks like the self-calibrate failed as the measurements were outside the expected limits on the hardware. Please try disconnecting all external cables to the card and trying the self-calibrate after a reset.

If the issue persists, there is a high probability that the PCI-6014 might be damaged and need to be sent for repair or replaced.

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[rolfk]

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@JaneDoe33 wrote:

Thank you for your reply. So you recommend that we disconnect the external cables, reconnect them, do a reset, then self- calibrate, am I right? 

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No! The self calibration should ideally be done without any cables connected to the device. The calibration routine should disconnect all external connections directly on board, so there should not be any external influence, but that may not always work and can depend a lot on what is connected on the board and in what way (for instance grounding that is not properly done can generate fault voltages that can cause the calibration routine to fail or there could be high energy noise picked up by the cables that can crosstalk onto internal signals that are relevant for the calibration).

[JaneDoe33]

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Pardon me, I am an audiologist not an engineer,  so bear with me. What I  understand is that I should disconnect all the cables to the card except the one that connects it to the PC, reset, then self-calibrate, is that correct?

@rolfk wrote:

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@JaneDoe33 wrote:

Thank you for your reply. So you recommend that we disconnect the external cables, reconnect them, do a reset, then self- calibrate, am I right? 

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No! The self calibration should ideally be done without any cables connected to the device. The calibration routine should disconnect all external connections directly on board, so there should not be any external influence, but that may not always work and can depend a lot on what is connected on the board and in what way (for instance grounding that is not properly done can generate fault voltages that can cause the calibration routine to fail or there could be high energy noise picked up by the cables that can crosstalk onto internal signals that are relevant for the calibration).

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[rolfk]

You are talking about a PCI card in the topic. What cable does that card have with your PC? A PCI card is normally plugged into a PCI slot inside your PC. And yes you should leave that card plugged in the PCI slot, otherwise the computer can't see it. 

[JaneDoe33]

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OK now I get what you mean. I can see the card in PC's device manager, but it is missing from the SPS software. Thank you for your comprehensive explanation. I will disconnect the cable connecting the card to the platform of SPS, do a reset and then self-calibrate. 

@rolfk wrote:

You are talking about a PCI card in the topic. What cable does that card have with your PC? A PCI card is normally plugged into a PCI slot inside your PC. And yes you should leave that card plugged in the PCI slot, otherwise the computer can't see it. 

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