Cannot connect Basler USB 3.0 camera to IMAX

[rachacha]

Hello everyone,

I have some issue about connect the Basler USB 3.0 camera to LabVIEW.

I use Basler camera acA1600-20um it doesn't appear on my NI-MAX.

actually, there's only "Basler ace USB3 Vision Camera "USB-0"" and the error occurred when I try to click it.

Can anyone help me?

Thank you

Racha 

[udka · Accepted solution]

Please post the error screenshot..
-You were able to connect using Basler's software Pylon?
-can you right click on the "Basler ace USB3 Vision Camera "USB-0" and change the driver to NI IMAQdx driver and then see?

[rachacha]

[rachacha]

I already install pylon .

The error occur when I chick right

[rachacha]

Thank you very much !!

I got the answer !

Racha,

[Vision_Armenia]

I have the same error. I could use Basler Ace USB3 camera with Pylon, but not with MAX. I can't find the solution here, could someone answer to it? I have LabVIEW 2015 and Windows 7.

[b.ploetzeneder]

This is standard behaviour with the Basler/MAX combination.

It is kind of annoying how the error occurs. The solution is still Right-Mouse-Click on the Camera, and selecting the IMAQdx driver, but then the error

window shows up and kicks you out (we should do a CAR on that). The solution is being persistent / fast or pressing Esc, but I will check for the specific sequence the next time I go to the lab. But you really don't need to look further than the RMT/Driver switch.

[Vision_Armenia]

Thank you, now all is clear. I couldn't do it and after 10 times I ask another engineer to "fast click", and he managed to get to the correct place and click.

Thanks again, Armen.

[kensign]

Hi, 

Thanks for reporting this issue. I was able to reproduce the problem as well whenever MAX was opened while the USB3 Camera was associated with the Pylon driver. Hitting Esc or OK twice to minimize the two popups and then right clicking the camera seemed to allow me to then switch the driver to NI-IMAQdx. Moving forward this issue is now tracked in internal CAR #557772, so hopefully we can improve the user experience for switching drivers in the future.

Katie

[SimonAldred]

Also worth bearing in mind any bandwidth limitations that your USB3 card may have. I have two USB3 cameras going into one card and their combined bandwidth was greater than the maximum allowed for the card. In the end I had to reduce the bandwidth of the cameras via Pylon and later using usersets in LabView. Without this modification my application was prone to dropping images.