Gig-E cameras not showing in NI MAX

[nova9]

Hello all,

I am in the process of migrating our equipment to a new computer, and am having trouble getting our 2 Basler Gig-E cameras to show up in NI MAX on the new computer.  When I plug them into the old computer, they show up fine, but not on the new one.  Three other mysterious cameras seem to appear, but when I click on them, I just get an error and they become unusable.  I tried looking for them in Pylon Viewer as well, and they do show up there on the front panel under Devices, but when I run the Gig-E Configurator, the report states that no camera is attached to the two ethernet ports they are plugged into.  The old computer was running Labiew 2017, with a X540-T2 Network adapter for the cameras, and the new computer has a PCIe-8237R Ethernet adapter for the cameras and on the latest version of Labview.  I have tried uninstalling and re-installing all the drivers, as well as disabling and re-enabling the adapter.  I also tried swapping the Ethernet/Network adapter cards, but the new computer wouldn't even recognize the X540 card at all, even when I manually installed drivers for it.  Any suggestions are appreciated.

[PalanivelThiruvenkadam]

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@nova9 wrote:

Hello all,

I am in the process of migrating our equipment to a new computer, and am having trouble getting our 2 Basler Gig-E cameras to show up in NI MAX on the new computer.  When I plug them into the old computer, they show up fine, but not on the new one.  Three other mysterious cameras seem to appear, but when I click on them, I just get an error and they become unusable.  I tried looking for them in Pylon Viewer as well, and they do show up there on the front panel under Devices, but when I run the Gig-E Configurator, the report states that no camera is attached to the two ethernet ports they are plugged into.  The old computer was running Labiew 2017, with a X540-T2 Network adapter for the cameras, and the new computer has a PCIe-8237R Ethernet adapter for the cameras and on the latest version of Labview.  I have tried uninstalling and re-installing all the drivers, as well as disabling and re-enabling the adapter.  I also tried swapping the Ethernet/Network adapter cards, but the new computer wouldn't even recognize the X540 card at all, even when I manually installed drivers for it.  Any suggestions are appreciated.

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I hope you re-installed GigE Camera driver's, Also have you configured IPV4 for Network Adaptor settings and able to ping for the configured IP Address.