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mioDAQ usb hardware Issues

Hi, I recently got a hold of a new mioDAQ USB-6421 and it is having a hard time staying connected with usb-c. I currently have NI-DAQmx 2024 Q4.

 

My problem is that every three seconds, the mioDAQ turns off/ disconnects from the computer and immediately reconnects. I am seeing both USB PWR LED and USER LED light up in a red color before it disconnects. Sometimes when the mioDAQ stays on a little longer, maybe 4 seconds, my computer gets the Device Detected popup. I have tried different usb-c cables and ports on my computer still getting the same problem. I have tested the usb-c ports on my computer and cables by connecting my phone and it does not disconnect. 


Any help would be appreciated.

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Is it a desktop PC? is it a USB port with C type connector or a Thunderbolt port on the computer? more details would help.

Santhosh
Soliton Technologies

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Using a desktop with two usb C ports.
Front: Type C SuperSpeed USB 20 Gbps

Back:Type C SuperSpeed USB 10 Gbps




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