out of box -- cDAQ-9189 Error 80040371, cant update settings

[rwj2005]

fresh out of box
cDAQ9189 firmware 20.0.0f0
running ni max 2024 Q4
on windows 10 enterprise
device status says "connected - running"

the ethernet is connected via a cisco switch, given a local IP address 10.1.10.xx
company IT dept says it's good to go and not causing any issues on our network

but big yellow banner error message "There was a problem updating the settings for this device.
Error code: 80040371"

what is this error message about, and how can i make it go away?  

Thanks!

[Apex_Waves]

Hello!

The cDAQ needs to be on the same subnet as the host computer. Check the subnet mask of the cDAQ by clicking on the network tab in MAX. You can check the subnet mask of the host computer by going to the command prompt, typing ipconfig, and pressing enter.

The subnet masks need to match to avoid the error and to deploy any settings to the device. You need to check if your network uses DHCP, and if so, select that in the network settings tab in MAX. Otherwise, all of the network settings will need to be set manually- and you will need to get that information from your IT department.

You can also directly connect the cDAQ to the host computer with ethernet, configure the settings, and move it to its operating location.

Hope this helps!