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Silent crash of OfflineResultsProcessingUtility.exe TestStand 2023: faulty module ntdll.dll

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Hi,

We have problem with a few computers with TestStand2023 run-time installation.

When we try to start ORPU it doesn't start but crashes silently, and in the EventViewer we see:


Faulting application name: OfflineResultsProcessingUtility.exe, version: 23.0.0.49152, time stamp: 0x651451a4
Faulting module name: ntdll.dll, version: 10.0.19041.2965, time stamp: 0x92517ff1
Exception code: 0xc0000374
Fault offset: 0x000e6dc3
Faulting process id: 0x2898
Faulting application start time: 0x01db680465e19d3e
Faulting application path: C:\Program Files (x86)\National Instruments\TestStand 2023\Components\Tools\Offline Results Processing Utility\Win32\OfflineResultsProcessingUtility.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 2be760fa-780f-45e4-a63d-f0ed8ade29bb
Faulting package full name:
Faulting package-relative application ID: 


On these stations we also have TestStand2017 installed and this version is working without any issues.

We have tried several things like re-installation, un-installation etc. but we cannot seem to find the problem for these few stations.

Have anyone seen this issue before or have any input of how to solve this issue, please let me know!

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Solution
Accepted by topic author isabell_L

My colleague found this post on the forum:

https://forums.ni.com/t5/NI-TestStand/Unable-to-load-TestStand-application-and-no-error-message-afte...

We deleted the file: C:\ProgramData\National Instruments\TestStand 2023 (32-bit)\Cfg\UISettings.json and restarted ORPU, and everything is now working!

(The file: UISettings.json contained a lot of NULL)


Message 2 of 2
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