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Can't install NI-Serial runtime 20.0 as part of app instsll

a colleague made an application the controls PXIe chassis boards for us to use and his install produces the following error message:

the "NI-Serial runtime 20.0 64-bit" installation has failed

 

we tried installing updates to the Dell drivers and he re-structured his install, he said it's worked on the other laptops he has installed to.

We are stuck and need help.

Any suggestions?

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