Error message when removing NI PXI Platform Services Runtime 15.0

[Sayiber]

Hi,

When trying to install NI-DAQmx, it requires the removal of NI PXI Platform Services Runtime 15.0 before installation. 

However when i click continue, i get the following error:

"

An error occurred while removing a package: a0865ca8-e3fc-4fa2-ae33-3b027dafff94 (15.00.49152)

Additional error information:
An error occurred while uninstalling the MSI at '-IsCore-pxiPlatformRuntime.msi'. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.

"

I have tried opening the Package Manager as administrator. 

I have also tried preparing the installation, again without success, as none of the distributions for the repair operation seems to work. 

Does anyone know how I can solve this error and/or remove this.

[l.hovs]

Hi  Sayiber, 

Would you be willing to provide msi installation logs so we can determine the specific issue causing the failure?

Here are the instructions for 'Enabling MSI Logs'.
Generating and Locating NI Package Manager Error Logs

Also, there is some instruction steps from other community post try to go through that steps if your problem will still exist.

1. On Uninstall, remove the HKLM\Software\Erlang registry key

2. Uninstall the "NI SystemLink Message Bus" Service.  This can be done by:

    a. Launch Command Line as an admin

    b. Run the command : sc.exe delete "NI SystemLink Message Bus"

3. Re-install other software.

Regards)