roboRIO 2.0 5V Rail Short

[bpscharles]

We have a roboRIO 2.0 that experienced a 5V rail short back in February. We tried opening up the enclosure and clearing out the device with compressed air several times, but the 5V rail short has persisted. Are there any other steps to try, or a way we can send the device in for repair? Thanks

[daguero]

Hi bpscharles

,

I've sent you a direct message to coordinate the repair

[bpscharles]

Hi daguero, 

After the first questions to get information from us, I have not heard back from you in our DM chat for about a month. Are you or someone else able to help us process the roboRIO repair? Thank you

[ThaysMolina]

Hi,

I am from the technical support team. I've sent you a direct message to coordinate the repair

[bpscharles]

Good evening, 

I received your direct message, and replied on Tuesday with the information you requested about our team and roboRIO order. I have not heard back yet after a few follow-ups, please advise what the next steps are for us to get our roboRIO repaired after providing the requested information. Thank you