How to change email address?

[AuZn]

I want to change the email address associated with my NI account to my new company email, but I keep getting this error saying there is a temporary technical issue. Any suggestions?

[Kristi_Martinez]

Hi AnZn,

Where are you seeing the error message? In the community or ni.com?

[AuZn]

It is inside "Home>MyNI>My Profile", where I change my email address.

Here is a bigger screen shot:

[Kristi_Martinez]

Hi AuZn,

Thank you for the information. That is the best way to update your email address.  I'm checking with our profile team. I hope to give you an update soon. 

[Kristi_Martinez · Accepted solution]

Hi AnZn,

Are you using special characters in your password? If so, this is causing the error. 

[AuZn]

So that is why... I was able to reset my password to a normal one (have to do it by using "Forget password") and now I can change my email address. Problem solved. Thanks for the help.

[Kristi_Martinez]

You're welcome. I'm glad it's working for you.