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USB-6008 not recognized (newbie problem)

 

Hello, 

 

This is my very first post on this forum, and since I'm completely new to DAQmx and just started learning LabVIEW, please bear with me if I ask silly questions.

 

My USB-6008 works perfectly on my work desktop PC (LabVIEW 2018, MAX 20.0, NI-DAQmx Device Driver 20.0), so there is nothing wrong on USB-6008 side, USB-6008 works OK.

 

However, when the USB-6008 is plugged into my work laptop (LabVIEW 2018, MAX 18.5, NI-DAQmx Device Driver 18.6), it is successfully recognized by device manager, the LED on USB-6008 blinks correctly (telling me everything should be fine), but it is not recognized in the Measurement and Automation Explorer. The USB-6008 must have worked on this laptop before because the NI USB-6008 ''Dev3'' is listed in MAX devices and interfaces, but it keeps showing as 'not present' even though the USB-6008 is plugged in (but properly recognized in device manager and the USB-6008 LED flashes as it should). I've attached some screenshots below that compare the laptop (where the 6008 doesn't work) and desktop (where it works) configurations.

 

I would suspect it must be something simple like a wrong driver or a missing piece of SW on my laptop, but I really don't know. I have checked the latest NI-DAQmx LabVIEW compatibility chart (as of November 2022) and NI-DAQmx 18.x (installed on a laptop) should work with LabVIEW 2018.

 

Any help or advice on how to fix this problem would be greatly appreciated as I am stuck here. Thank you.

 

Jarda

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