Roborio firmware not uppdating (corrupted file message)

[Seblamp]

Hello, I am the coach of a FIRST FRC team. We have a non-functional roboRIO because we are unable to update the firmware. We are receiving various error messages mentioning a "corrupted file." We sought help from a robotics tech advisor at FIRST Quebec and after several attempts to resolve the issue, nothing seems to work. The tech advisor had seen this problem before and seemed to suggest that it's something you are aware of. He had offered to submit a request for help/follow-up on our behalf to you. Unfortunately, a few weeks later, he lost his job as a tech advisor at FIRST Quebec. So, I am making this request myself. I don't have many technical details for you because it was really him who was giving me instructions to try to fix the issue.

[jgarcia_]

Hi Seblamp, this is Juan Garcia from the NI Technical Support team.

Please follow the next steps, according to your roboRIO model and let us know the outcome:

roboRIO 2.0 (with SD card)

1. Use the process described here to reimage the roboRIO SD card: roboRIO 2.0 microSD Card Imaging
2. Once the SD card is imaged, reinsert it to the roboRIO and connect it to your computer by USB to set the team number using the roboRIO Imaging Tool.
3. If the roboRIO has a red STATUS LED please visit: FRC roboRIO Light is Red ​​.

roboRIO 1.0 (no SD card)

If you have a roboRIO 1.0 and run into an error during the update process, try the following:

1. Make sure there is just one roboRIO in the network (check the USB, Ethernet and WiFi connections)
2. Run the roboRIO Imaging Tool as administrator.
3. Ensure that you have disabled any firewalls or anti-virus on the system that might block files or network access to the roboRIO.
4. Try booting the roboRIO into Safe Mode by pressing and holding the reset button for at least 5 seconds. The STATUS LED should blink 3 times in a row.
5. Make sure your roboRIO is detected correctly and showing in the imaging tool. If your computer cannot find the roboRIO, please visit Unable to Connect to roboRIO In LabVIEW or Driver Station.
6. Make sure your computer has only letters and numbers in its name, as long names or non-latin characters can affect the imaging tool.
7. Try using a different computer.
8. If the roboRIO has a red POWER LED please visit: FRC roboRIO Light is Red ​​.
9. If your roboRIO displays an unrecoverable error (STATUS LED blinking continuously), please visit: FRC roboRIO STATUS LED Constantly Flashing ​.