Display Computer Information fails

[pknight12133123123]

Using VLM 2.1.1, when I Display Computer Information "F7" the program exits.  No error message is given.

[NestorG]

Hi pknight12133123123,

This was reported to R&D (# 137782) for further investigation. Please follow the instructions listed in the attached knowledgebase to retrieve the computer information.   Thank you and do pardon the inconvenience.

How Can I Get My Computer ID if License Manager or Volume License Manager Crashes when I Select Disp...  

[pknight12133123123]

Thanks,

Been having trouble with the server, but since other people have reported this it is not a server issue.

Paul

[pknight12133123123]

Found out more information that NI might already have.  When I log back onto the server, I found a Data Prevention Error (DEP) error message from the OS.

It appears that the OS shutdown the VLM for acting like a virus.  Some kind of a memory leak or de-referenced pointer.

[NestorG]

Thank you for the feedback. I will inform R&D of the DEP error.

[Hillman · Accepted solution]

Hi Paul and Nestor,

I hope your both well.

I just came across this post and I saw just the other day and DEP error on a server when using VLM.

To resolve the issue (which I wasn't sure from reading this post if this was stopping VLM Working..) was to follow this advice on DEP settings,

If your computer is set to apply DEP to all programs and services, the DEP error message will have a Change Settings button. If an update to the program is not available, follow these steps to add an exception for the program from the DEP error message:

1. When you receive the error message that is mentioned in the "Symptoms" section, click Change Settings.
2. Click to select the check box next to the program, and then click Apply.
3. When you are prompted to restart your computer, click OK two times, and then restart your system.

You can also add an exception for the program by using System Properties in Control Panel. To do this, follow these steps:

1. Click Start, click Run, type sysdm.cpl, and then click OK.
2. Click the Advanced tab, click Performance, and then click Settings.
3. In Performance Options, click the Data Execution Prevention tab, and then click Add.
4. In the Open dialog box, locate and then click the program.
5. Click Open, click Apply, and then click OK. When you are prompted to restart your computer, click OK.

Just maybe helpful / for other users who see a DEP error in the future.

Have a great evening!

[pknight12133123123]

This solves the problem.

I still think it might be masking an issue inside the VLM code where it is trying to access some OS resource.

Paul

[Hillman]

Hi Paul,

Thanks for the reply.

I am glad this resolved your issue.

I wont CAR this issue as Nestor seems to be dealing with it... I will however write a KnowledgeBase on the DEP error to help users resolve the error in the mean time.

Thanks again, and have a great day!