out of box -- cDAQ-9189 Error 80040371, cant update settings

[rwj2005]

fresh out of box
cDAQ9189 firmware 20.0.0f0
running ni max 2024 Q4
on windows 10 enterprise
device status says "connected - running"

the ethernet is connected via a cisco switch, given a local IP address 10.1.10.xx
company IT dept says it's good to go and not causing any issues on our network

but big yellow banner error message "There was a problem updating the settings for this device.
Error code: 80040371"

what is this error message about, and how can i make it go away?  

Thanks!

[Apex_Waves]

Hello!

The cDAQ needs to be on the same subnet as the host computer. Check the subnet mask of the cDAQ by clicking on the network tab in MAX. You can check the subnet mask of the host computer by going to the command prompt, typing ipconfig, and pressing enter.

The subnet masks need to match to avoid the error and to deploy any settings to the device. You need to check if your network uses DHCP, and if so, select that in the network settings tab in MAX. Otherwise, all of the network settings will need to be set manually- and you will need to get that information from your IT department.

You can also directly connect the cDAQ to the host computer with ethernet, configure the settings, and move it to its operating location.

Hope this helps!

[svevo]

Hi, 

I have exactly the same problem running the same hardware. I have two system on the same local net. A cDAQ9189 (IP: XXX.YYY.ZZZ.190) and a cRIO9057 (IP: XXX.YYY.ZZZ.185), on a local LANhaving IP: XXX.YYY.ZZZ.4, subnet mask: 255.255.0.0 and other gateway and DNS empty. Static IP config is fine, the prompt let me ping it properly both systems.

I had to install NI-daqmx 24.5 version drivers to align them with RT module of cRIO. Could it be the problem?

Fact is that I have a LabVIEW 21.0 version licensed available, ad this is the only thing I cannot upgrade.

The System setting reports:

hence it is connected and running, and an Update of the Firmware is available, though for cDAQ9189 the latest supported version is the one already installed (20.0.0f0), but in the DAQmx version folder, that is the one opened by default in case I press "Update Firmware" there's a 24.5 version. I'm scared about causing the lost of funcitonality of chassis by Upgrading. 

-----------------------------------

At the same time I have also an issue to make the voltage anquisition card NI-9239 to work and I really don't have an idea why its't not. Self-Test ok but it presents a Device identifier problem, even if the name is obviously right given that I'm trying Test Panel.

I'm getting lost...could anyone try to give me some hints ?

[Apex_Waves]

Hey there,

You should be able to upgrade the cDAQ-9189 firmware to the newer version without any issues. For the cRIO-9057, you need to have matching versions of LabVIEW, RealTime, FPGA, and cRIO.

If you are running LabVIEW 21, install that first- and then install RealTime 21, FPGA 21, and cRIO 21 (in that order).

Hope that is helpful!

[svevo]

Hi, 

meanwhile I found another thread on the forum reporting the same issues by using NI-DAQmx 2024 Q3 version, solved installing the Q4 one. And actually that solved the first problem with cRIO; I'm now able to use cards on the cRIO9057.

The problem holds still for cDAQ9189, but at this point I don't know whether it comes from the too recent NI-DAQmx version which has to be solved by the upgrading of the firmaware, or other issues. 

Do you think it's fine to have (if working) LabVIEW 2021 and all the other components on 2024 releases ? According to the compatibility table here below it seems that 2021 version of Labview work fine with all the daqmx versions form 2021 to newer ones.  

Do I miss something ?

[Apex_Waves]

If you can’t save the settings to the cDAQ, it has to do with your network configuration and not the driver. The 2024 DAQmx driver is compatible with your LabVIEW stack.

You need to confirm if your network is using DHCP or static IP’s. If it is using DHCP, set the cDAQ accordingly in the network settings. If it is static, you also need to set your gateway and DNS properly.

You can also connect the cDAQ directly to your computer. If you need to connect the cDAQ to your cRIO, the cDAQ-9185/9189 User Manual goes over that on page 1-13. Look on page 1-9 for network configuration.